Insights, experiences and views on everything insurance and technology

Why move the establishment? Why not?

laila
The business of insurance has undergone drastic changes globally. In my recent article The Vote Against The Establishment, I noted that new entrants like Lemonade paid a claim in 3 seconds. The growth of chatbots and claimbots are another attestation of the smart digital age, which is growing in the use of sophisticated technologies including Natural [...]

Taking the Next Step: How Fraternals Can Implement Technology Advancements to Better Serve Their Members

Intellect SEEC
In a recent blog post, Joe Annotti, president of the American Fraternal Alliance, explored the need for fraternals to begin thinking about their technology transformation. As he wrote, “Those organizations that can’t or won’t invest in and adapt to those changes will face a future with a very predictable outcome: a slow and steady fade into [...]

QUICK! LET’S CLEAN THINGS UP. THE AI SAFETY AUDITOR IS COMING!

lakshan
But sadly, that is the current attitude to workplace safety. Because for decades workplace safety has been about reactively auditing the work environment to pass a ‘tick box exercise’. This has not only led to high and sometimes fatal costs to businesses, but also higher expenses, higher losses and a general inability to proactively influence safety. [...]

WHAT WE KNOW ABOUT YOUR CUSTOMERS THAT YOU DON’T

tony
Thanks to the internet, we know more about a lot of things than we used to. And it follows that we find better ways to use this information. The insurance industry has been slowest to embrace big data and artificial intelligence (AI). Today, there is a tremendous amount of data available on everyone seeking insurance. Reviews on Yelp and TripAdvisor will [...]

THE VOTE AGAINST THE ESTABLISHMENT

laila
Why investors favored even relatively new tech companies to established insurance giants in 2016. According to a survey conducted by Fortune1 in the early part of 2016, Amazon emerged on top of a list of most trustworthy companies in the US. Technology majors Google and Apple were not far behind at positions 7 and 8 respectively. Consumers are entrusting [...]

A Diagnosis of the Policy Admin System

tony
Over the last several years, insurers have spent a considerable amount of money on policy administration systems (PAS). It would be reasonable to assume that there has been measurable progress in the operating levels of the insurers. However, despite large spends on these systems, there has been minimal improvement in loss and expense ratios. And [...]

Insurance Round-up – The Impact of Technology

Intellect SEEC
Mark Broadhurst is the Head of Insurance EMEA at Intellect SEEC. He is a charismatic leader who has built strong relationships with clients, colleagues and business partners. Before crossing over to the world of insurance technology, he spent a significant amount of his career with insurance carriers including Aviva and General Accident. Mark believes [...]

Creating a Customer Service Dream Team

barbara
The notion is as old as business itself: a successful business depends on its customer service. We know the mantra from our days of high school summer jobs at the local burger place. The customer is always right, always keep the customer happy. For many of us, even as leaders of large companies, that adage holds true today: the customer is always right, [...]

Busting Buzzwords, 3 at a time

Intellect SEEC
Picture this all-too-common scenario – you are at an industry conference or seminar where let’s say the topic is Digitization in Insurance. Keynote, presentations, expert sessions are drowned in buzzwords of all shapes and sizes – big data, artificial intelligence, datafication, disruption – you get the picture. They have a familiar ring alright, [...]
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